Support

What seems to be the problem?

We have moved all answers from here to the FAQ. Please check there first before contacting support.

Here are quick links to the answers of some of the issues:

If you can’t find the answer on our FAQ, please contact our support.

Contacting support

Here’s how to contact our support via email:

  1. Write a good, detailed description of the problem
  2. On the subject line put this: [SUPPORT] your problem here
  3. Mark in the email address your account is tied to if you contact us from a different email address
  4. If the problem is about game freezing or sudden crashes, please attach following files into the email:

    This will greatly help us in determining and fixing the issue.

  5. Send the email to: support@airbuccaneers.com

NOTICE: Please remember that we are located in Finland and our time zone is GMT+2 (GMT+3 during Summer because of Daylight Saving Time). We generally answer to support requests between 10:00 – 16:00. We try to answer all support requests within three working days. Please be patient.